Collections Specialist
Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.
As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners.
Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year.
Together, we are enabling independence and redefining the global home healthcare market.
Connect America has been recognized as one of Philly Happening's Best Places to Work.
Our award-winning customer service team has received the Best Service Award from Today's Caregiver.
In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust.
We work as supportive team members, developing customer solutions in a collaborative manner.
If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA.
Learn more at www.
connectamerica.
com.
THIS CAN BE 100% REMOTE!! Weekly pay Lucrative bonus structure (paid weekly) Generous PTO (vacation) package Matching 401k Great Insurance (medical, dental, life, disability, etc.
) Fast paced environment Opportunity for advancement The purpose of the Collections Representative is as follows:
Contact customers with outstanding balances by telephone in a professional, sensitive, and understanding manner You will be responsible for researching discrepancies, calculating prorated balances, and overcoming obstacles/objections for payment Process payments and record detailed payment arrangements Process and review account adjustments Perform other assigned duties necessary to support the Collections Department Skills and Qualifications High School Diploma (or GED) required, college degree a plus Collections or relevant customer facing experience (minimum 1 year) Strong telephone communication/verbal negotiation skills with ability to communicate in a professional, positive manner Ability to work independently and cooperatively as part of a team Ability to set goals, meet deadlines, and remain calm under pressure Knowledge in Microsoft Office (Excel, Word, etc.
) Connect America is a drug-free workplace and an Equal Opportunity Employer.
We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
Recommended Skills Communication Microsoft Excel Microsoft Office Microsoft Word Negotiation Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners.
Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year.
Together, we are enabling independence and redefining the global home healthcare market.
Connect America has been recognized as one of Philly Happening's Best Places to Work.
Our award-winning customer service team has received the Best Service Award from Today's Caregiver.
In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust.
We work as supportive team members, developing customer solutions in a collaborative manner.
If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA.
Learn more at www.
connectamerica.
com.
THIS CAN BE 100% REMOTE!! Weekly pay Lucrative bonus structure (paid weekly) Generous PTO (vacation) package Matching 401k Great Insurance (medical, dental, life, disability, etc.
) Fast paced environment Opportunity for advancement The purpose of the Collections Representative is as follows:
Contact customers with outstanding balances by telephone in a professional, sensitive, and understanding manner You will be responsible for researching discrepancies, calculating prorated balances, and overcoming obstacles/objections for payment Process payments and record detailed payment arrangements Process and review account adjustments Perform other assigned duties necessary to support the Collections Department Skills and Qualifications High School Diploma (or GED) required, college degree a plus Collections or relevant customer facing experience (minimum 1 year) Strong telephone communication/verbal negotiation skills with ability to communicate in a professional, positive manner Ability to work independently and cooperatively as part of a team Ability to set goals, meet deadlines, and remain calm under pressure Knowledge in Microsoft Office (Excel, Word, etc.
) Connect America is a drug-free workplace and an Equal Opportunity Employer.
We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
Recommended Skills Communication Microsoft Excel Microsoft Office Microsoft Word Negotiation Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
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